FAQ & Policy


You have questions, we have answers!

SHIPPING
USA: Most items ship domestically in 6 - 8 Business Days ( Standard Shipping) or 

2 - 4 Business Days (Express Shipping).  

PLEASE CHECK YOUR SHIPPING ADDRESS
 

Please note: If an order is returned to us by our mail carrier due to an incomplete or invalid shipping address being entered at checkout, there will be an additional shipping charge to the customer for the second shipping attempt. Please double check your address at checkout.

 

RETURNS

We only accept returns postmarked within 14 days from the purchase date. Use our return label to postmark your first return, which will be processed within 7 days upon receipt of your package. (Note: The original shipping fee and insurance are non-refundable).

 Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.

The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (*except scarves and bags).


I JUST PLACED MY ORDER.  CAN I ADD ANOTHER ITEM TO IT?

Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order. 
 
WHY WAS MY ORDER CANCELED?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available, for which you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. 
I’M IN LOVE WITH SOMETHING THAT’S OUT OF STOCK, WHAT CAN I DO?

New items can sell out quickly, and sometimes we are able to replenish but it depends on the vendor. Please don't hesitate to email us at wildwesthomebnb@gmail.com and we will let you know if/when the next shipment is estimated to arrive.

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES? 

Customs Duties and Taxes: Your local government may impose import duties and/or VAT (Value Added Taxes) on shipments from outside your country. You are responsible for paying any taxes, duties and/or customs fees charged by your government. Customs Value: Wild West Home is required by law to declare an accurate commercial value on all non-U.S. shipments. We are unable to honor any requests to adjust the actual value of an order on the customs documentation.

WHAT ARE YOUR BUSINESS HOURS?

While our website is open 24/7, we humans are available for business Monday-Friday from 9:00am - 5:00pm  Mountain Daylight Time. Emails sent over the weekend will be answered on the following business day. Please allow 24-48 hours for us to respond during the week. 
We always love to hear feedback. Contact us at wildwesthomebnb@gmail.com 
 
PRIVACY
Wild West Home respects your privacy and we are committed to maintaining and using this information responsibly. We do not share your personal information with third parties for marketing purposes.

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We and our third-party partners may set and use cookies to identify which pages are being used. This helps us analyze data about our web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any of your personal information such as your name, email address, postal address, or telephone number unless you choose to share it with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.